FAQ
Most frequent questions and answers
Setting up an appointment is just a click away. You will find a WhatsApp link at the bottom left of our page. Click on it to chat with us directly, and we’ll assist you in setting up your appointment promptly.
We accept Mastercard and Visa credit cards, debit cards, cash, and EFT (Electronic Funds Transfer). Please note that for EFT payments, funds need to reflect in our account before the appointment takes place. If you have any concerns about payment methods, feel free to contact us directly via our WhatsApp link.
During your first visit, you will be warmly welcomed by our team. We will start with a brief consultation to understand your needs better. Then, depending on the service you’ve chosen, we’ll guide you through the process step by step, ensuring you’re comfortable and well-informed.
Your health and safety are our top priority. We strictly adhere to all local health regulations and guidelines, which include regular sanitization of our facility, wearing masks, and maintaining social distancing when possible. For any specific concerns, please feel free to contact us directly.
At Zella Beauty and Wellness, we take your privacy very seriously. In accordance with the Protection of Personal Information Act (POPI Act), we ensure that all your personal information is securely stored and is only used for the purpose it was collected, which is to provide you with our services. We do not sell or share your information with any third parties without your explicit consent. You can be assured that your privacy is our priority.
